Refund Policy

Last updated: December 3rd, 2025

At Flower in Style, all floral arrangements and event designs are custom-made. Because fresh flowers are perishable and created specifically for each client, all sales are generally final. However, we do offer a limited freshness guarantee for retail floral orders.

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1. Freshness Guarantee (48 Hours)

If your flowers wilt or die within 48 hours of delivery or pickup, please contact us immediately and provide clear photos.
If approved, you may receive:

• A replacement arrangement or

• Store credit in the value of the original item

This applies only to standard floral orders, not weddings or events.

Refunds or replacements will not be issued without photo proof.

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2. No Refunds on Custom Designs, Weddings, or Events

All wedding florals, event florals, installations, and custom design work are non-refundable due to:

• advance ordering of florals

• custom, made-to-order designs

• labor, staffing, and allocated production time

• seasonal market fluctuations

Once flowers are purchased or work has begun, all costs are final and cannot be refunded.

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3. Consultations & Design Fees

All consultations, creative direction, design fees, and proposals are non-refundable, even if the client chooses not to move forward.

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4. Delivery Issues

We guarantee delivery within the timeframe agreed upon. Notwithstanding the foregoing, refunds will not be issued if:

• the address provided was incorrect

• the recipient was unavailable

• Any action or inaction by the venue or building including without limitation denied access

• weather or traffic delays or other unforeseen circumstances, emergencies, theft, and/or any other so called “force majuere”event occurring outside our control

Re-delivery fees may apply.

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5. No Shipping Refunds

Flower in Style does not ship floral products.
All arrangements are hand-delivered locally in NYC.
Because we do not ship, no shipping-related refunds apply.

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6. Travel Fees

For weddings or events requiring travel:

• Travel fees, transportation costs, lodging, and staffing fees are non-refundable once booked.

• If an event is canceled, travel fees cannot be refunded, as these costs are prepaid or reserved in advance.

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7. Cancellations

If you cancel your order after production has started or flowers have been purchased, no refund will be issued.
Wedding and event retainers are non-refundable under all circumstances.

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We reserve the right to amend and/or update the foregoing terms and conditions at any time.